Policies
Delivery, payment, returns, warranty, privacy and terms — the plain facts before you order.
Shipping & Delivery
Free delivery across Pakistan.
Standard making time is 15 days. Delivery takes 10–20 days — 10–15 days in Lahore, 15–20 days in other major cities.
For made-to-order pieces, the 15-day period starts after the advance payment is received and the final size, material, finish and configuration are approved in writing.
Your delivery appointment and any access requirements are coordinated on WhatsApp. Please make sure there is clear access for delivery and placement.
Payment
25% advance to confirm your order (cash on delivery). The remaining 75% is due on delivery, before unloading, placement or assembly.
Or pay 100% in advance online by bank transfer.
No payment is taken on this website. Payment is confirmed on WhatsApp. All prices are in Pakistani Rupees (PKR).
Returns & Refunds
Each piece is made to order. Once production starts, we generally do not offer cash returns or refunds.
If your piece arrives damaged or is not what you ordered, contact us on WhatsApp within 7 days with photos. We will arrange a repair or replacement.
Custom orders cannot be cancelled once production has started.
Warranty
10-year structural warranty on the wooden frame, plus polish cover.
Covers confirmed manufacturing or workmanship issues. Polish cover applies to wooden furniture.
External damage, misuse and hardware are excluded.
Privacy
Your name, phone, city and address are used only to process and deliver your order. We do not share your details with anyone else.
Terms & Conditions
All prices are in Pakistani Rupees (PKR) and may change without notice.
Custom orders are confirmed in writing — size, material, finish and configuration — before production starts.
Delivery access (stairs, narrow entrances, parking) is the customer's responsibility to arrange.